1. Information We Collect
When you use our website or submit information through our forms, we may collect the following types of information:
Personal Information- Full name
- Email address
- Phone number
- Billing address
- Identification details required for guest check-in (as per local regulations)
- Stay dates
- Number of guests
- Property preferences
- Special requests
When you make a payment through our website, the transaction is processed securely through our payment gateway partner. We do not store your card details, banking credentials, or payment authentication data on our servers.
Technical Information- IP address
- Browser type
- Device information
- Website usage data through cookies or analytics tools
2. How We Use Your Information
We collect and use your information for the following purposes:
- To process and confirm your bookings
- To communicate booking confirmations and updates
- To respond to enquiries and support requests
- To process secure payments
- To improve our website, services, and guest experience
- To comply with legal and regulatory requirements
- To prevent fraudulent transactions and maintain security
3. Payment Security
All online payments made on our website are securely processed through a trusted payment gateway provider. Payment information such as card numbers, CVV, and OTP authentication are handled directly by the payment gateway and your bank through secure encryption protocols.
Abhibha Stays does not store or have access to your complete card or banking details.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
Your information may be shared only when necessary with:
- Payment gateway providers for processing transactions
- Government authorities if required by law
- Service providers involved in operating our website or booking systems
- Property management teams for facilitating your stay
All such partners are required to maintain confidentiality and data protection standards.
5. Cookies & Website Analytics
Our website may use cookies or similar technologies to:
- Improve website functionality
- Understand user behaviour and website usage
- Enhance browsing experience
You may disable cookies in your browser settings, though some features of the website may not function properly.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your information, no online platform can guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill booking and service obligations
- Comply with legal or regulatory requirements
- Resolve disputes and enforce policies
8. Third-Party Links
Our website may contain links to third-party websites or booking platforms. We are not responsible for the privacy practices or policies of such external websites.
9. Your Rights
You may request to:
- Access the personal information we hold about you
- Correct or update inaccurate information
- Request deletion of your personal data where applicable
To make such requests, please contact us using the details below.
10. Policy Updates
Abhibha Stays reserves the right to update or modify this Privacy Policy at any time. Updates will be posted on this page with the revised date.
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